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Frequently Asked Questions

Home > Technical Support > Frequently Asked Questions > Maintenance Program

Why should I pay for annual maintenance on software I have already purchased?

By keeping your annual maintenance current you will be able to access technical support when needed and keep your software up to date. The annual maintenance for the first year is automatically included in the price of the software.  Renewing your annual maintenance will provide you with the following benefits: 

• Receive software updates and depending on the software upgrades as well.

• Receive unlimited email and telephone technical support.

• Receive replacement unlock codes due to computer malfunctions or replacements.

• Ensure that you are able to access technical support when needed.

How do I keep my annual maintenance current?

An invoice for the renewal of your maintenance agreement will be sent approximately 30 days before the expiration of your current maintenance agreement.

How do I know when my maintenance term starts?

The maintenance term for new software licenses begins is the date the order is processed. The start date for maintenance renewals is specified on the renewal invoice.

How do I change my maintenance term?

If you have multiple products purchased at different times, you can have the maintenance agreements synchronized so that the start and end dates are the same. To do this please contact us at sales@gaeatech.com.

If my annual maintenance has expired, how do I start it again?

If we do not receive payment of your maintenance agreement renewal prior to the expiration date of your current maintenance agreement, your maintenance including technical support will expire. If the maintenance has lapsed, fees for the current annual maintenance, and in some cases back maintenance fees, will have to be paid to reinstate the maintenance.

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