{"id":92556,"date":"2026-05-21T20:42:10","date_gmt":"2026-05-21T20:42:10","guid":{"rendered":"https:\/\/gaeatech.com\/knowledge-center\/?p=92556"},"modified":"2026-05-21T20:42:13","modified_gmt":"2026-05-21T20:42:13","slug":"troubleshoot-gaeasynergy-network-login-port-ip","status":"publish","type":"post","link":"https:\/\/gaeatech.com\/knowledge-center\/troubleshoot-gaeasynergy-network-login-port-ip\/","title":{"rendered":"How to Troubleshoot GaeaSynergy 6 Network Login Problems"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">When users are unable to log into a GaeaSynergy 6 network installation, the problem is usually related to one of the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Incorrect server name or IP address<\/li>\n\n\n\n<li>Network port 3000 blocked by a firewall<\/li>\n\n\n\n<li>The License Manager service not running<\/li>\n\n\n\n<li>Client computers unable to communicate with the server<\/li>\n\n\n\n<li>Incorrect network license settings on the client<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This guide explains how to verify the server connection, test the IP address, confirm the network port is open, and troubleshoot common network login problems for GaeaSynergy 6.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 id=\"h-understanding-how-gaeasynergy-network-licensing-works\" class=\"wp-block-heading\">Understanding How GaeaSynergy Network Licensing Works<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">GaeaSynergy network licensing uses a centralized License Manager service running on the server. Client computers connect to the server over the network using:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A server name or IP address<\/li>\n\n\n\n<li>TCP Port 3000<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The client communicates with the License Manager service to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Authenticate users<\/li>\n\n\n\n<li>Request concurrent licenses<\/li>\n\n\n\n<li>Open network projects and databases<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The GaeaSynergy documentation specifies that the network port should normally be set to <strong>3000<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the client cannot reach the server or the port is blocked, users will be unable to log in.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 id=\"h-step-1-verify-the-license-manager-service-is-running\" class=\"wp-block-heading\">Step 1 \u2013 Verify the License Manager Service is Running<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Before troubleshooting the network connection, first confirm the GaeaSynergy License Manager service is running on the server.<\/p>\n\n\n\n<h2 id=\"h-how-to-check-the-service\" class=\"wp-block-heading\">How to Check the Service<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">On the server computer:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open:\n<ul class=\"wp-block-list\">\n<li><strong>Control Panel<\/strong><\/li>\n\n\n\n<li><strong>Administrative Tools<\/strong><\/li>\n\n\n\n<li><strong>Services<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Locate:\n<ul class=\"wp-block-list\">\n<li><strong>GaeaSynergy 6 License Manager<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Verify the status is:\n<ul class=\"wp-block-list\">\n<li><strong>Running<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If the service is stopped:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Right-click the service<\/li>\n\n\n\n<li>Select:\n<ul class=\"wp-block-list\">\n<li><strong>Start<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">The service should normally start automatically when Windows starts.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 id=\"h-step-2-verify-the-correct-server-name-or-ip-address\" class=\"wp-block-heading\">Step 2 \u2013 Verify the Correct Server Name or IP Address<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Client computers must point to the correct network server.<\/p>\n\n\n\n<h2 id=\"h-where-to-configure-the-network-address\" class=\"wp-block-heading\">Where to Configure the Network Address<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">On the client computer:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open GaeaSynergy<\/li>\n\n\n\n<li>Select:\n<ul class=\"wp-block-list\">\n<li><strong>File > Preferences<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Open:\n<ul class=\"wp-block-list\">\n<li><strong>Network License<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Verify:\n<ul class=\"wp-block-list\">\n<li>Networked = Yes<\/li>\n\n\n\n<li>Correct server name or IP address<\/li>\n\n\n\n<li>Port = 3000<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 id=\"h-step-3-find-the-correct-server-ip-address\" class=\"wp-block-heading\">Step 3 \u2013 Find the Correct Server IP Address<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">If users cannot connect using the server name, try using the server IP address instead.<\/p>\n\n\n\n<h2 id=\"h-how-to-find-the-server-ip-address\" class=\"wp-block-heading\">How to Find the Server IP Address<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">On the server:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open Command Prompt<\/li>\n\n\n\n<li>Type:<\/li>\n<\/ol>\n\n\n\n<pre class=\"wp-block-code\"><code>ipconfig<\/code><\/pre>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li>Press Enter<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Look for:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>IPv4 Address<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Example:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>IPv4 Address . . . . . . . . . . : 192.168.1.25<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">This is the IP address clients should use in the GaeaSynergy Network License settings.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 id=\"h-step-4-test-network-connectivity-using-ping\" class=\"wp-block-heading\">Step 4 \u2013 Test Network Connectivity Using Ping<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">After obtaining the server IP address, test whether the client can reach the server.<\/p>\n\n\n\n<h2 id=\"h-test-the-server-connection\" class=\"wp-block-heading\">Test the Server Connection<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">On the client computer:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open Command Prompt<\/li>\n\n\n\n<li>Type:<\/li>\n<\/ol>\n\n\n\n<pre class=\"wp-block-code\"><code>ping 192.168.1.25<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">(Replace the IP address with your actual server IP.)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If successful, you should receive replies such as:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Reply from 192.168.1.25: bytes=32 time&lt;1ms TTL=128<\/code><\/pre>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 id=\"h-what-if-ping-fails\" class=\"wp-block-heading\">What If Ping Fails?<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Request timed out<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">or<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Destination host unreachable<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">then:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The server may be offline<\/li>\n\n\n\n<li>The client may be on the wrong network<\/li>\n\n\n\n<li>Windows Firewall may be blocking traffic<\/li>\n\n\n\n<li>Network switches or VPN settings may be preventing communication<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Before proceeding, confirm:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Both computers are on the same network<\/li>\n\n\n\n<li>VPN connections are working correctly<\/li>\n\n\n\n<li>Firewalls allow communication<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 id=\"h-step-5-verify-port-3000-is-open\" class=\"wp-block-heading\">Step 5 \u2013 Verify Port 3000 is Open<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Even if the client can ping the server, the required license port may still be blocked.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">GaeaSynergy network licensing normally communicates using TCP Port 3000.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 id=\"h-method-1-test-the-port-using-telnet\" class=\"wp-block-heading\">Method 1 \u2013 Test the Port Using Telnet<\/h1>\n\n\n\n<h2 id=\"h-enable-telnet-if-needed\" class=\"wp-block-heading\">Enable Telnet (If Needed)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">On Windows:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open:\n<ul class=\"wp-block-list\">\n<li>Control Panel<\/li>\n\n\n\n<li>Programs and Features<\/li>\n\n\n\n<li>Turn Windows Features On or Off<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Enable:\n<ul class=\"wp-block-list\">\n<li><strong>Telnet Client<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<h2 id=\"h-test-the-port\" class=\"wp-block-heading\">Test the Port<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">On the client computer:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>telnet 192.168.1.25 3000<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">If the connection succeeds:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The screen will go blank<\/li>\n\n\n\n<li>This means the port is open<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive an error such as:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Could not open connection<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">then Port 3000 is blocked or the service is not listening.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 id=\"h-method-2-test-the-port-using-powershell\" class=\"wp-block-heading\">Method 2 \u2013 Test the Port Using PowerShell<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Modern versions of Windows can test ports using PowerShell.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On the client:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>Test-NetConnection 192.168.1.25 -Port 3000<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">If successful, you should see:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>TcpTestSucceeded : True<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">If it says:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>TcpTestSucceeded : False<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">then the client cannot reach the GaeaSynergy License Manager service.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 id=\"h-step-6-open-port-3000-in-windows-firewall\" class=\"wp-block-heading\">Step 6 \u2013 Open Port 3000 in Windows Firewall<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">If the port test fails, Windows Firewall may be blocking the connection.<\/p>\n\n\n\n<h2 id=\"h-open-port-3000-on-the-server\" class=\"wp-block-heading\">Open Port 3000 on the Server<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">On the server:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open:\n<ul class=\"wp-block-list\">\n<li>Windows Defender Firewall<\/li>\n\n\n\n<li>Advanced Settings<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Select:\n<ul class=\"wp-block-list\">\n<li>Inbound Rules<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Click:\n<ul class=\"wp-block-list\">\n<li>New Rule<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Choose:\n<ul class=\"wp-block-list\">\n<li>Port<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Select:\n<ul class=\"wp-block-list\">\n<li>TCP<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Enter:\n<ul class=\"wp-block-list\">\n<li>3000<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Select:\n<ul class=\"wp-block-list\">\n<li>Allow the connection<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Apply the rule to:\n<ul class=\"wp-block-list\">\n<li>Domain<\/li>\n\n\n\n<li>Private<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Name the rule:\n<ul class=\"wp-block-list\">\n<li>GaeaSynergy License Manager<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Repeat the same process for Outbound Rules if required by your network policy.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 id=\"h-step-7-verify-the-license-server-is-listening-on-port-3000\" class=\"wp-block-heading\">Step 7 \u2013 Verify the License Server is Listening on Port 3000<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">On the server computer:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open Command Prompt<\/li>\n\n\n\n<li>Run:<\/li>\n<\/ol>\n\n\n\n<pre class=\"wp-block-code\"><code>netstat -an | find \"3000\"<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">You should see something similar to:<\/p>\n\n\n\n<pre class=\"wp-block-code\"><code>TCP    0.0.0.0:3000     LISTENING<\/code><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">If nothing appears:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The License Manager service may not be running<\/li>\n\n\n\n<li>Another application may be using the port<\/li>\n\n\n\n<li>Firewall or antivirus software may be interfering<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 id=\"h-step-8-verify-client-license-settings\" class=\"wp-block-heading\">Step 8 \u2013 Verify Client License Settings<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Sometimes the connection succeeds but the client is configured incorrectly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On the client computer verify:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Networked = Yes<\/li>\n\n\n\n<li>Correct server name or IP<\/li>\n\n\n\n<li>Port = 3000<\/li>\n\n\n\n<li>Appropriate modules selected<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If the settings are changed:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click OK<\/li>\n\n\n\n<li>Restart GaeaSynergy<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 id=\"h-step-9-check-active-locks-and-logs\" class=\"wp-block-heading\">Step 9 \u2013 Check Active Locks and Logs<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">The License Monitor includes tools to help diagnose login problems.<\/p>\n\n\n\n<h2 id=\"h-active-locks\" class=\"wp-block-heading\">Active Locks<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The Active Locks window displays:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Current users<\/li>\n\n\n\n<li>Active licenses<\/li>\n\n\n\n<li>Machine locations<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If all licenses are already in use, new users may be denied access.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 id=\"h-review-the-event-log\" class=\"wp-block-heading\">Review the Event Log<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">The Event Viewer in the License Monitor records:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Login attempts<\/li>\n\n\n\n<li>Connection errors<\/li>\n\n\n\n<li>License requests<\/li>\n\n\n\n<li>Failed authentication events<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Reviewing these logs often identifies the exact reason users cannot connect.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 id=\"h-common-causes-of-network-login-problems\" class=\"wp-block-heading\">Common Causes of Network Login Problems<\/h1>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Problem<\/th><th>Possible Cause<\/th><\/tr><\/thead><tbody><tr><td>Cannot ping server<\/td><td>Network connectivity issue<\/td><\/tr><tr><td>Ping works but login fails<\/td><td>Port 3000 blocked<\/td><\/tr><tr><td>Port test fails<\/td><td>Firewall or service issue<\/td><\/tr><tr><td>Login window appears repeatedly<\/td><td>Incorrect IP or hostname<\/td><\/tr><tr><td>User denied access<\/td><td>No available concurrent licenses<\/td><\/tr><tr><td>Users intermittently disconnect<\/td><td>VPN or unstable network<\/td><\/tr><tr><td>Server name fails but IP works<\/td><td>DNS resolution issue<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 id=\"h-best-practices-for-reliable-network-licensing\" class=\"wp-block-heading\">Best Practices for Reliable Network Licensing<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">To minimize connection issues:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use a static IP address for the server<\/li>\n\n\n\n<li>Keep Port 3000 open internally<\/li>\n\n\n\n<li>Avoid changing the server hostname<\/li>\n\n\n\n<li>Exclude the License Manager from antivirus scanning<\/li>\n\n\n\n<li>Regularly monitor Active Locks and logs<\/li>\n\n\n\n<li>Ensure the License Manager service starts automatically<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 id=\"h-final-thoughts\" class=\"wp-block-heading\">Final Thoughts<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Most GaeaSynergy network login issues can be resolved by verifying:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>The License Manager service is running<\/li>\n\n\n\n<li>The server IP address is correct<\/li>\n\n\n\n<li>Port 3000 is open<\/li>\n\n\n\n<li>The client can reach the server<\/li>\n\n\n\n<li>The network license settings are configured properly<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Using tools such as <code>ping<\/code>, <code>telnet<\/code>, <code>Test-NetConnection<\/code>, and <code>netstat<\/code> can quickly identify where communication is failing and help restore user access to the network license server.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When users are unable to log into a GaeaSynergy 6 network installation, the problem is usually related to one of the following: This guide explains how to verify the server connection, test the IP address, confirm the network port is open, and troubleshoot common network login problems for GaeaSynergy 6. Understanding How GaeaSynergy Network Licensing [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":92557,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1205,726],"tags":[1840,1857,360,194,1859,620,1252,1858,625,102],"class_list":["post-92556","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gaeasynergy-platform-tutorials","category-training-and-tutorials","tag-concurrent-licensing","tag-firewall-setup","tag-gaeasynergy","tag-geotechnical-software","tag-ip-address-testing","tag-license-manager","tag-network-licensing","tag-network-troubleshooting","tag-port-3000","tag-winlog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How to Troubleshoot GaeaSynergy 6 Network Login Problems - 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