<< Click to Display Table of Contents >> Navigation:  Chapter 1 Introduction > Help and Support > Technical Support

Customers with a current technical maintenance agreement can receive technical support by selecting Help > Email Technical Support. This is the preferred method of obtaining technical support since it provides us wit the maximum amount of information and data concerning your problem. Before emailing technical support you will need to provide the outgoing email settings in preferences for the email to be sent by the application.

 

 

The following is displayed and/or edited on this form:

 

Company: This is your company or organization name that has the license for the program.

 

Operating System: This is Windows operating system of the computer. It is automatically filled in by the application and can not be changed.

 

Main Database: Check this to attach the main database for the application. It include project boundaries, templates and project documents. It is highly recommended that this database is included in your email.

 

Project Database: If a project is opened, this will be displayed. Check this to include the project database with your email. If your problem involves project specific data (boreholes, cross-sections, samples, etc.) please include this database.

 

Error: This is brief description of the error that will be shown in the subject of the email.

 

Description: This is a detailed description of the error or problem. Please provide as much information as possible.