Technical Support
Assistance with installation, licensing, configuration, usage and supported software issues.
Support, Updates and Eligible Upgrades
Request an Annual Maintenance Quote
Tell us which GAEA products and licences require coverage. We will verify the account, determine whether this is an on-time renewal or reactivation, and provide a formal quote. This form does not collect payment information.
What Maintenance Includes
Keep Your Software Current and Supported
The first year of annual maintenance is included with a new software licence. Continuing coverage provides these benefits during the active term.
Software Updates
Access maintenance updates and corrections released for covered products.
Eligible Upgrades
Receive eligible product upgrades released while maintenance remains active.
Pricing and Eligibility
How the Quote Is Determined
The quote depends on current licence list price, product, licence type, quantity, previous expiry and account history.
New Licence
The first year is included. Renewal is quoted as the included coverage approaches expiry.
Within Three Months
The annual maintenance charge is 22% of the current software licence list price.
After Three Months
The cost includes current annual maintenance plus a prorated portion of unpaid annual maintenance fees.
Why this is a quote request: expired coverage, multiple licences, legacy versions, currencies, taxes and purchasing requirements can affect the final amount. The page does not create an invoice or binding price.
Quote Request
Provide Your Account and Licence Details
Required fields are marked with an asterisk. Never enter complete licence keys or payment-card information.
Product or licence group
What Happens Next
From Request to Activated Coverage
1
Submit
Provide available account and licence details.
2
Review
GAEA verifies licences, list prices and coverage.
3
Quote
A formal renewal or reactivation quote is issued.
4
Activate
Coverage begins after acceptance and payment.
Frequently Asked Questions
Maintenance and Reactivation
What is included with annual maintenance?
Annual maintenance includes technical support, software updates and eligible upgrades during the active term.
How is an on-time renewal calculated?
When renewed no later than three months after the previous annual maintenance expiry date, annual maintenance is 22% of the current software licence list price.
What happens after the three-month renewal window?
The quote includes the current annual maintenance charge plus a prorated portion of unpaid annual maintenance fees. GAEA verifies the account history before quoting.
Is maintenance included with a new licence?
The first year of annual maintenance is included with a new software licence.
Can several products be included?
Yes. Add each product, version, licence type, quantity and expiry date to one request.
Do I pay through this form?
No. This form requests a quote and does not collect payment-card information.
What if I do not know the expiry date?
Leave the date blank and provide any available customer, invoice or registration reference.
Should I enter my complete licence key?
No. Provide a customer, invoice, registration or partial serial reference instead.
Ready to Renew or Reactivate?
Submit the available account and licence details. GAEA will verify the coverage history and provide the applicable formal quote.
Request a Maintenance Quote